Front-office support your practice can lean on
MindBridge handles scheduling, intake, insurance verification, and billing coordination for behavioral health practices, so your team can stay with patients.
Get in touchChoose the support that fits your practice
However your front office runs today, we work inside it rather than asking you to change it.
Scheduling & intake
Calendar management, confirmations, and new patient onboarding handled end to end.
Insurance & billing
Eligibility checks, claims coordination, and follow-up on outstanding balances.
Correspondence & records
Inbound messages, referral coordination, and day-to-day administrative upkeep.
When the admin load gets to be too much
If scheduling gaps, unanswered messages, and billing follow-up are pulling your team away from patients, we help you build a plan and take it off your plate, without asking your practice to change how it runs.
"Compliance is structural here, not a footnote. Every engagement starts with a signed business associate agreement, held directly with us."
MindBridge Virtual ServicesGetting started is straightforward
Discovery call
We learn your workflow, systems, and where the gaps are.
BAA & agreement
We sign the business associate agreement before any patient data changes hands.
Onboarding
Your trained VA team is set up inside your existing systems.
Ongoing support
We handle the daily front office work, with regular check-ins.
Built by a team that takes compliance seriously
Our founders bring backgrounds in risk and controls, IT governance, and clinical psychiatry, brought together to build a service model around what behavioral health practices actually need.
How we protect PHI
Compliance isn't a policy on a shelf. It's the order of operations for every engagement, from the first call to the daily work.
BAA before access
No patient data is viewed, discussed, or touched until a signed business associate agreement is in place.
Documented training
Every team member completes HIPAA training with a paper trail you can request at any time.
Encrypted channels only
Email, messaging, and file sharing run on HIPAA-compliant infrastructure, never personal accounts or apps.
No PHI through AI tools
Patient-facing work stays human-led. Automation supports our operations, never patient data itself.
Frequently asked questions
Are you HIPAA compliant?
Yes. HIPAA compliance is structural to how we operate, not an add-on. Every team member completes documented HIPAA training, and all patient communication runs on encrypted, HIPAA-compliant infrastructure.
Do you sign a Business Associate Agreement (BAA)?
Yes. We sign a BAA directly with your practice before any patient data is viewed, discussed, or accessed. No exceptions.
What does MindBridgeVA actually handle day to day?
Scheduling and intake, insurance verification, billing coordination and follow-up, and general correspondence and records upkeep, working inside the systems your practice already uses.
How is this different from hiring in-house front-office staff?
You get trained, HIPAA-compliant support without the overhead of recruiting, onboarding, or covering PTO and turnover. We plug into your existing workflow rather than asking you to change it.
Does patient data ever go through AI tools?
No. Patient-facing work stays human-led. Automation supports our own internal operations only, and never touches PHI.
What areas do you serve?
We're based in Dallas–Fort Worth, TX, and support behavioral health practices nationwide, since our work is entirely virtual.
Ready to take the first step?
Tell us about your practice and we'll follow up to schedule a discovery call. Prefer to call? (817) 686-2911